I have requested to receive something from cooperate.. i am almost afraid to request refund. After a minute or so she hung up on me. Meanwhile, I felt that the coffee table was too large. When I asked about refund i was told I could get my money back less 25%. Todd Wanek’s role in Ashley Furniture is President & Chief Executive Officer What is Todd Wanek’s email address? I have the same kind of furniture, haven’t used the recliners maybe 4 times so I better use it just in case there is something wrong before my protection plan runs out. I am not sure how it is possible that this company has generated more than 3.85 billion dollars to date. This is very unacceptable talk about False advertising they never stated I had to purchase it on a specific term So I called back again and spoke to Tracey and she said manager told her to tell me to call customer service I told her I did 10 times and I want to speak to the manager I said give me his name she laughed and said it was Charles and told me have a nice day and hung up on me. Ashley Furniture Industries, Inc. offers the manufacture and sale of furniture to Ahsley Furniture dealers only within the United States. Furniture Stores in Arcadia, WI. I have all receipts of paid in full along with paperwork stating when I would receive my merchandise. I would have to purchase some more and have them shipped to my house. NOTE: Bedding, pillows, blankets, mattress pads, protection plans, and service fees are non-refundable.” and indicated that the adjustable power base was considered “bedding”. I was lied to and deceived by the associate in order to get a sale, which in turn my claim was denied for an issue that i had specifically had a concern about. This has been a nightmare! I doubt I’ll here from anyone. Don’t expect them to be what they once were and never have been in this city. As of the year 1982, the total sales revenue generated by the company was more than $12 million. I have a bed that was delivered to my home today and the color is different that whats in the store. I look forward to hearing from you Mr. Wanek. It is unsafe to be in my home but they want me to wait 4 days for someone to come out and see what I am talking about. I work fir a calL center Actual a manager in a large medical supply company we would never treat customers this wSy. Oh and when they took forever to bring my furniture to me all they offered us for the inconvenience, was a $75.00 gift card which I have never used because I was so insulted. My husband asked him what was he going to do and he said that he was going to fix it. When my daughter arrived at the store (Aug 18), the sales associate was very helpful and apologized that the items are not in their inventory and it’s unavailable. We were told a few weeks. I have Todd Waneks number. You sell defective items then you bully your customers by telling them there is nothing you can do about it to satisfy your customers? I recently made an online purchase, after visiting a showroom which had staff that was totally unconcern with making a sale. They took my money asap, and I’m still without my purchase. I had been trying since middle of April to have a piece picked up and a refund. I ordered a top of the line set on June 5 2020. Taking complaint to cooperate. I’m sure thousands of black people shop at your store and we need to see black men n women represented as families in your commercials. I eagerly await the price match guarantee as offered by Ashley Furniture. I do not know whom to turn but I have called and been told that I was going to be called back to resolve but it’s frustrating to keep on waiting. Put a claim in with Kawana B and they responded if I didn’t have cameras in my bedroom to bad basically. Once you purchase SOMETHING you are ON YOUR OWN and please do not waster your time purchase the warranties. I’m sorry for any inconvenience this may cause. no one seems to care and not one person follows through with what they promise you. Don’t buy from the there are plenty of other stores! Vice President of Information Technology. We were told that someone from Customer Service would call us to reschudule a new time for the delivery of the new bed. I would recommend that this CEO is gone do something about all the Stores he has in this Country I went in the store in mesa az to get living room bed room furniture was told that the night stands are on back order for at least 2 weeks . Still have not received it! I purchased a two piece living room set, with a warranty. They were suppose to be delivered on 8-20-20 and were not. Buyer beware seems to be their attitude. Lied to repeatedly. Get Full Access To Larry's Info. This is shady and has lost you a customer for good. Todd Wanek Spoke to the store manager blah blah blah I’m sorry for inconvenience blah blah blah. No delivery and no update. The founder of the company was Carlyle Weinberger. We were told by the store Sales Manager (Lyle) that Customer Service was closed on Sunday and Monday, but he would contact them on Tuesday and get things started – set up a time to come “get all the stuff and we can get you refunded”. The representative told me that there is no returning furniture. I understand we are in the times with COVID 19, but if you are open for customers and constantly advertise on TV to buy from Ashley Furniture… you have to deliver! The funny thing is my Mom went out to the truck before they even took it off and said do you have the other arm piece and the driver said yes. He said he would have to speak with someone else and they would call us back early the following morning. The local store Ashley HomeStore 7378 Stream Walk Ln Manassas, VA 20109 has missed 3 delivery dates and will not return my call. The bed was delivered several weeks later. Captain got involved. Due to nobody answering the phone, even when I call a complaint number, not surprised, I hope this gets to someone who will return my call. And I advise others not to as well! this is not my first purchase with buying Ashley I will NEVER NEVER purchase from them again. The company sells home furnishing products and other home accessories as well. Plus corporate doesn’t answer and hangs up on you. And that she would call me the next day. It seems like Ashley does not want to make a sale. These people act just nice till you buy stuff and once they made a fool out of you they show the true color. I have asked if I can call a corporate office and she tells me she has no phone number to call only thing she can do is send another email and hope some one replies. Our sales person is great. This included a bed frame, mattress, dining room table set and server. Never, ever, ever! My husband called back again and customer service said that they would tell the manager about it when they got in. WRONG! Well, again I have not heard back from anyone. The inside part that goes to it was broke and didn’t hold up to the drawer. I purchased these to last a long time as I am meticulous about my possessions and all within the last 2 to 4 years are basically trash. They gave me a case number and someone is suppose to call me with 48-72 hours. Find contact's direct phone number, email address, work history, and more. What type of bully manager do you hire? Next is to contact my lawyer, posting social media, yelp report and BBB. Todd Wanek’s email address is t***@ashleyfurniture.com What is Todd Wanek’s business email address? I am so mad that my head is about to explode. • I purchase a DR set and I had a horrible experience and will never buy anything from them. Farmhouse style furniture is not real wood. It is currently August 19, 2020 and I have yet to receive my furniture or a refund. I received a text asking me to confirm delivery for 130-530pm. I gave this company a chance and this is the last chance you get from me. I tried again today as the said I would not receive my delivery on 31 July and now the new tenitive date is 7 Aug. My daughter has been sleeping on the floor since May 13, 2020. They are completely incompetent in every area. I am going to write my congressman and the BB about this. The delivery person immediately took a picture of the damage, called someone who scheduled a tech to come out and repair the table. I will never ever give them my business again. I am filing with better business bureau and PayPal which I used to process my payment. Click on the link and choose the department you want to contact. i wish i could call him too. This is absolutely ridiculous. I found the living room furniture on several other websites at a much lower price and I called the salesman Bobby in Victoria, Texas and he said he was going to call me back the next day, which he never did, and I ended up calling him back a couple of days later and he gave me a bunch of excuses about the other company and they’re terrible customer service. bought two recliners in June 2019. You sold me a mattress that is NOT like the one I tried in your store, and you refuse to exchange it or refund it. • Once again they screwed the leg in so he had to know that the wood underneath is broken. Copyright text 2020 by Corporate Office HQ. I am now filing a report with the Minnesota Better Business Bureau! I have been on phone for 45 min to cooperate headquarters and no answer yet. Ashley Furniture Corporate Office Headquarters. It is a policy of Ashley not to replace but to fix the broken (brand new) products. I recently received an order that I bought in February, which was delivered on 2-29-20. Frederic Delarue. In the year 1970, the company had invested in Arcadia Furniture, which was being operated by Ronald Wanek. This is UNACCEPTABLE and poor customer service from Ashley Furniture. We tried it out in the store, but were apprehensive about spending $8000 on a bed. Share . When i inspected the sofa to the eye you can’t see anything wrong but when i looked closer the center support leg was off the floor as I get closer I push on the leg and it is just folding under the couch. This was done on Aug 5th . I’ve called every number available to me. They said it is the policy of Ashley’s that the salesman should tell the buyer that they can’t replace broken new furniture that comes in. Contacting Ashley Furniture. They need to stop doing so much advertisements and focus on the lack of quality of their furniture and customer service. i tried finding an email address also if you get one let me know. I’m not the only one that’s been taken by Ashley. Can’t wait to get out of this contract….NEVER, EVER AGAIN! It was too hot (despite the additional “snow” mattress pad we purchased for an additional $300), and we couldn’t get used to sleeping with our head and/or feet up (the zero gravity setting was what the salesperson said is the best way to sleep). my furniture is crap and keeps being delivered damaged. Last Update. Umm no sir. After seeing the business of Ashley Furniture, Ronald Wanek along with a group of investors had bought out the company. Also, by the end of the 1990s, many assembly and distribution plants were being established in numerous states of USA, like Florida, New Jersey, California and also Washington. They will never return my calls or give me updates. I was charged for delivery and set up ( no information on set up) item was delivered by UPS. I hope to get a response soon from corporate. would ALL BE COVERED – NO QUESTIONS ASKED! If you would like to contact the corporate offices of Ashley Furniture, please use their contact information such as their phone number, website, and address listed above to contact them. Go elsewhere to shop. Worst yet my father fall backwards due to the back of the chair completely coming apart. Just a lousy customer service and sales team trying to solidify a sale without any regard for procedures after the initial sale. I believe one way to solve the problems of Ashley Furniture would be to honor your price match guarantee with all vendors. I spoke with numerous people at your Stockton, Ca store who were of no help to me in finding my merchandise. Horrible! FIRST, purchased with a 5 yr$250 plan on the 21st of August and was delivered on Sept 11th at about 11am. I had a bad experience with their inferior and cheap quality merchandise so I reported to the BBB/, I bought a living room set, they delivered it and it was not the same as the store model notified them the same day. I could cancel the order but then there’s the 30% restocking fee. Delivery date changed 6 or 7 times. Alas, there were no next steps because an “order” was never created as promised on the day of delivery as it relates to replacement parts. Just the day after (Aug 21) received a call from Guest Care and was told one of the piece (that I had paid for on August 12) is not available and it’s on order, she is not sure when will it be delivered. Some possible email formats for Mike Hall are MHall@ashleyfurniture.com, Mike.Hall@ashleyfurniture.com, Mike@ashleyfurniture.com, and Mike_Hall@ashleyfurniture.com. Customer Service is the worst I have ever experienced. My kids start school tomorrow. Tampa Hillsborough EDC Michelle Bauer, 813-518-2644 727-510-2524 cell mbauer@tampaedc.com or Ashley Furniture Industries, Inc. Jason Lockington, 608 … Shame on you, Ashley Homestore! In 2012, Wanek, "a prominent Republican donor", gave $1 million towards hosting Tampa's Republican National Convention. My items were cracking, peeling and the seams were splitting. In other words, do not sit on furniture and every three years it should be replaced. As someone who is in B2B sales. I am writing to the company CEO and may have to take them to court. The manager said I just called the warehouse and they have the couch and it’s going to be delivered on 3/12. The Mattress alone was $1,612.52 not including tax. After she ended her conversation with that person, she hung up and told me they would be able to refund the mattress, but not the base. as a owner I would want my customer to let me know if my employee treated someone that way so that is why I am writing you. Please e-mail me to discuss. I paid for a separate warranty. They said they have to go thru the process of replacing before anything is returned. What can be done to resolve this. After he got in he said he was only delivering one piece and wouldn’t give us the arm piece and put it on. It’s now almost August. 64 phone calls to this phoney outfit some 2 hours in duration and then they hung up on me. After transferring me back to the store, I hung up and called the corporate office with my complaint. We said cancel the box spring then and get it to us. Put a dispute on your credit card. I won’t give up!! Ashley Furniture was founded in the year 1945. Then with our bedroom set the beds don’t recline but they vibrate. You are NO humanitarian!!! We told him that wasn’t going to work for us since we had been told we could return the bed for a small “restocking fee”. They told me to go back to the store which i did twice and all you get is we are looking into it and we will call you back and no one ever does. I’ve attempted several times to contact the homestore I purchased from and nobody will answer the phone, and no it’s not just today. The next day I went to the store that I purchased the table from to inform them about the situation I was told that it wasn’t their department and was sent away with a number to call. Not happy. Bought a bed that is already showing in transit to us to be delivered this saturday then bought a mattress we are picking up tomorrow then went to the store to personally cancel our order.
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